Create your own working definition of emotional labor.
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Some main areas of investigation at the Macro-OB level are organizational culture and climate, organizational change and development, employee socialization, power and politics within the organization, conflict management and negotiation, and the interaction of the organization with its environment.
Eric Swanson has spent more than 20 years working in various corporations, including Unilever, Marketing Drive Worldwide, and CBS News.
Although you may add questions of your own, include the following questions on your survey: a. To help the interviewee answer this question, you may ask one or more of the following questions: n Are you expected to follow a sales script? n Are you supposed to smile when you would prefer to scream or frown? Do you feel stress when you feel one way and have to pretend you feel another way? (If interviewees need help answering this question, you may ask, “Does stress make you feel tired? Also, inform each subject that your written report is for a course, and that it won’t be published anywhere. Draft your paper on the basis of your back-ground reading and your field research.
On a scale of 1 to 10, how would you rate your satisfaction with your job? On a scale of 1 to 10, how would you rate your satisfaction with your present workplace environment? Are you expected to present yourself in certain ways to customers (patients, passengers, clients, and so on)? Edit and revise your draft prior to submitting it to your instructor. Prepare your paper for electronic submission in a word-processing program. Prepare a title page with the following information: a.
Organizational behavior (OB) can be defined as the study of human behavior in the workplace.
More specifically, investigators employ the principles of the scientific method to help them understand, predict, and manage employee behavior.
2017 PAGE 2ORGANIZATIONAL BEHAVIOR Research Project ORGANIZATIONAL BEHAVIOR PROJECT OBJECTIVES To complete this project, you must 1. Conduct limited field research aimed at assessing varying understandings and experiences of emotional labor in at least three work settings 3.
Analyze and summarize findings from your field research 4.
A graduate of Yale University and the Juilliard School, he is the author of ten books of fiction and nonfiction, including The New York Times bestseller, The Joy of Living.
A former stage and film actor, he is currently Associate Director of Great Circle Productions, Inc., a 501 (c ) (3) nonprofit organization dedicated to supporting and developing projects in the performing arts, liter- ary and visual arts, and film/video arts.