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In addition, the telco said it will triple its small business specialists in retail stores nationwide, bringing the number up to 3,000.Telstra will also launch a new national IT channel for small business customers who have "more complex technology needs", called Telstra Business Technology Centres, in early 2019. will operate across a national footprint of 28 regions and be run by expert teams from Telstra's existing group of channel partners," Telstra said.However, recently Telstra’s marketing approach has taken a dynamic shift from that of a premium service provider to an affordable one, aimed at a larger share of the market.
Telstra has revamped its small business offerings with a handful of new products including a 24/7 IT support service, mobile plans and a new premium ICT channel.
The telco's new 24/7 IT advice and support service is called Telstra Platinum for Business and will provide small businesses with an on-call IT team to help advise and install new technology.
"This is a significant increase to the level of dedicated service and support we provide small businesses, to help take away complexity and give them peace of mind with their technology usage and support." Under the AU$69 per month Business Choice mobile plan, small business will be able to order a mobile device -- with tablet plans costing AU$29 per month -- with no lock-in contracts, meaning they can add and subtract mobile plans month-to-month as their business peaks; remove excess data charges in Australia; and provide choices of add-ons, including business devices such as the Microsoft Surface Go.
According to the telco, making the plans more flexible will enable small businesses to scale with more cost certainty.
The company has a reputation for reliable coverage and excellent product quality with a range of stores around Australia, but in many user reviews tends to fall short in technical support department.
Telstra prides itself on the quality of its product, something that has traditionally been reflected in the generally higher prices of its mobile plans and broadband deals.
The other new service is Concierge Tech Support, which comes with all Telstra broadband customers.
It offers customers that are calling for help with an NBN or fixed line service issues with a dedicated expert to help quickly address the issue.
No lock-in contracts, 24/7 IT support, more small business specialists, unlimited data broadband plans, and Telstra Business Technology Centres have been announced under the telco's new small business offerings.
Telstra has taken the wraps off its new small business plans, including a 24/7 tech support service and a fixed-line fault "concierge".