What Is Problem Solving Skills In Workplace

  Rather than viewing this problem simply as a hurdle that could potentially lose us the client, we took proactive measures (and a financial investment) to show our new client that we were capable of not only solving the problem – but earning their trust by responding promptly and efficiently  with a comprehensive step-by-step incident report that included our change management efforts.This experience taught us many lessons about our company and helped us to avoid many unforeseen problems.

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1.  Transparent Communication Problem solving requires transparent communication where everyone’s concerns and points of view are freely expressed.

I’ve seen one too many times how difficult it is to get to the root of the matter in a timely manner when people do not speak-up. That is why when those involved in the problem would rather not express themselves – fearing they may threaten their job and/or expose their own or someone else’s wrong-doing – the problem solving process becomes a treasure hunt.

As Karl Popper, one of the most influential 20 century philosophers of science, once eloquently stated, “All life is problem solving.” I’ve often contended that the best leaders are the best problem solvers.

They have the patience to step back and see the problem at-hand through broadened observation; circular vision.

But the reality of the workplace   finds us dealing with people that complicate matters with their corporate politicking, self-promotion, power-plays and ploys, and envy.

What Is Problem Solving Skills In Workplace

Silos, lack of budgets and resources, and many other random acts or circumstances also make it harder for people to be productive.  When you know your workplace dot, you have a much greater sense of your sphere of influence.This is almost impossible to gauge when you operate in silos that potentially keep you from having any influence at all.It becomes less about corporate politicking and more about finding resolutions and making the organization stronger.3.  Open-minded People Breaking down silos and communication barriers requires people to be open-minded.  In the end, problem solving is about people working together to make the organization and the people it serves better.In a workplace where silos exist,  problem solving is  more difficult  because you are more likely dealing with self-promoters – rather than  team players fostered by a cross functional environment..  When you operate in a siloed environment where everyone wants to be a star, it becomes increasingly difficult to help make anything or anyone better.  The ROI from how we handled this problem helped open our eyes to many elements that were previously being overlooked – and in the long run it helped enable us to grow the business.Whether you are a leader for a large corporation or a small business owner, here are the four most effective ways to solve problems.  As circumstances would have it, this was the first shipment to a new client that was “testing” our new products in 200 stores with an opportunity to expand our distribution to over 2500 stores nationally.  Instead of panicking, we took a problem solving approach that involved multiple steps and resulted in a full-blown change management effort with our label supplier, manufacturer, trucking company and client.

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